We are an Authorized Retailer for James Spring & Wire Company. Feel free to contact James Spring & Wire and ask about us!
Our company strives to conduct our business in a Professional, Moral and Ethical Manner which results in a positive response from our customer base.
BT & K Enterprises, LLC
P. O. Box 281
Palmyra, PA 17380
Secure Order: Your online orders are SSL Encrypted.
SSL is Secure Sockets Layer. It also is a secure, encrypted Internet connection.
Order Cancellations: Please contact us immediately and we will do our best to cancel your order prior to shipping. If order has already shipped, please see our Return policy.
Feel Safe Ordering from thepipeviper.com - this is a secure site!
Orders usually ship within 24 hours from time of order.
Refund, Returns and Cancellation Policies:
Return Policy: You must obtain a RMA number prior to returning any merchandise. Please send us an email to Returns (as listed above) and state the reason for your return. We will reply within one business day. Buyer pays return shipping unless this return results from faulty workmanship or materials and will be determined by our company There will also be a 10% restocking fee.
Refunds will be processed when product is received less any shipping fees. Please add insurance to the return package as we are not responsible for items lost in return shipping. Please note that some credit companies take up to two billing cycles to post credits.
Cancellations must be received by our office prior to shipping and credits will be processed at completion of cancellation. If order has not shipped the total amount will be credited to the charge or debit card originally used.
One Year Limited Warranty:
B T & K Enterprises will replace the Pipe Viper Bending Tool for any defects due to faulty materials or workmanship for a period of one year from the date of Purchase. This warranty does not cover failure due to normal ware or tool abuse. For further detail of warranty coverage , visit www.thepipeviper.com or call 1-888-874-8371.
Frequently Asked Questions:
What if I place an order and must cancel the order?
Please send an email to us or call out to us We will do our best to cancel your order prior to shipping. If we receive your request in time, cancellation will be processed and a full credit will be processed.
Authorized Retailer for James Spring & Wire Company
Call Bill at 888-874-8371 or Linda at 888.214.8371
Special Orders or Special Requests: Call Bill at 888-874-8371
Secure [SSL] Encrypted Online Ordering:Your online orders are SSL Encrypted. SSL is Secure Sockets Layer. It also is a secure, encrypted Internet connection. Click on "Order the Pipe Viper" located on the top left side of the screen and scroll down to select the sizes needed. This is a secure site and is SSL encrypted - you will receive an email confirmation that your order has been received, another email when shipped including the UPS tracking number so that you may check on the shipment at your convenience.
Phone Orders: Call Toll-Free 888-874-8371 to place a phone order with us!
Fax Orders: Fax your order to 888-874-8379 (toll-free) and we'll reach out to you to process.
Always wear eye protection when using the Pipe Viper